Port Douglas FAQs

How to Book / Quotes and Reservations

Enquiries and bookings can be made over the Internet at www.portdouglas.com.au or by calling   1300 687846 (Australian callers). Quotes and reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for seven (7) days. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.

Deposit

A non-refundable deposit of 10 % is required to confirm the booking on all accommodation, tours and transport. Payment of this deposit will indicate acceptance of these booking conditions.

Deposits are non refundable but in most cases can be used as a credit towards your next booking.

Confirmations

Once your booking is confirmed you will receive a booking voucher confirming your booking. This will need to be presented to the relevant operator of your accommodation or tour upon arrival.

Bookings

Bookings can be changed subject to availability and notice given.

Cancelled bookings are subject to the relevant operators booking policies, which are printed on your booking voucher.

Payment Options

Payments accepted include credit cards (Visa, Mastercard, and Bankcard only). Prices quoted are in AUD and all payments must be made in AUD.

Please contact us to make alternative payment arrangements should you not have a credit card

Rates and Changes

Prices listed are in Australian Dollars and are inclusive of GST where applicable. unless otherwise indicated.

Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation.

Children's Prices

The children’s rates generally apply between the ages of 4-14 yrs; however in some instances they may start from 2yrs up to 17yrs. Please check with each individual operator for details.

Family Rates

Unless noted a family rate is 2 Adults and 2 Children

Accommodation

Whilst care is taken to ensure that the description of facilities and services of portdouglas.com.au P/L is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. Portdouglas.com.au P/L cannot be held liable for omissions or errors, whether temporary or permanent of a property's facilities and services.

Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Maps and Images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Travel Insurance

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Booking Arrangements

The person making the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Responsibility

Portdouglas.com.au P/L both for itself and on the behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided by portdouglas.com.au P/L, you agree that:

Portdouglas.com.au P/L shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Portdouglas.com.au P/L will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.

Every effort is made to ensure that information displayed on this website is correct. Information and rates and portdouglas.com.au P/L websites are subject to change without notice.

Quotes and reservations are subject to availability and actual pricing at the time of booking. Quotes are valid for seven (7) days. Any verbal quote given is an estimate only of the price, which will be subject to written advice on confirmation of the reservation.

Do you need help?

Contact our travel consultants 7 days a week between the hours of 8:00am – 5.00pm on 1300 687846 / +61 7 4098 5775. Or send us an email to info@portdouglas.com.au

Portdouglas.com.au Pty Ltd (pdpl)
ABN: 44117201644
Address: 61 Mitre Street Port Douglas 4877 Queensland Australia
Postal Address: P.O.Box 869 Port Douglas 4877 Queensland Australia
Phone: (07) 4098 5775 or 1300 687 846
Fax: (07) 4098 5776

Security & Privacy

Your information is safe with us.

Secure ordering

When people talk about 'credit card theft' on the internet, they're talking about others gaining access to your details when you place an order. This can happen if someone is watching the information you submit as it travels between your computer and our server.

When you place an order with us, the information you send is sent through an encrypted layer 128 bit (SSL). This means that the information is unreadable as it travels from your computer, and only becomes readable when it reaches our server.

During the ordering process, the address in your browser will change to: http://secure.ilisys.com.au/handc/order. This is the address of the secure server used to process your transaction, and doesn't indicate a fault in the security of the site.